Business Continuity Statement
Renaissance is responsible for creating and maintaining a business continuity plan for its business. In the event of a business disruption, we have a plan designed to allow us to continue operations of critical business functions, such as processing distributions, accessing trust information and availability by phone and e-mail. We accomplish this in part by:
- Relocating impacted business units to designated recovery locations.
- Designing our technology and systems to support the recovery processes for critical business functions.
- Using business and technology teams that are responsible for activating and managing the recovery process.
- Adopting a communication plan to ensure that Renaissance employees receive emergency notifications and instructions via a variety of sources, including in-building announcements, telephone contact, toll-free phone numbers and websites.
- Rehearsing our recovery procedures and testing those procedures on a regular basis.
As part of our plan, Renaissance has identified the applications that are critical to each of our departments. Our plan provides for the rapid installations of these applications on redundant servers located at a third party recovery data center with a minimal loss of data. In most cases, recovery times will range from 12 to 24 hours.
As a premier administration service firm, we take our commitment to our clients very seriously. Although we have taken significant steps to develop and implement sound business recovery plans, we cannot guarantee that systems will always be available or recoverable after a disaster or significant business disruptions. However, we believe that our planning for such events is robust and consistent with many of the best practices established within the industry. Any material changes to the above information will be available on our website or upon request.
If you have further questions regarding our business continuity plans, please contact your Renaissance representative.
